Customer Care

Returns

We understand that not everything you purchase will be the perfect fit for you.  Full-priced items returned within 10 days of the original purchase date will be refunded for the original price as store credit.  Of course, we expect that these items are returned in unused condition with the tags attached (you wouldn’t return a half-eaten apple, would you?).  Please keep in mind that all Sale & Vintage items are final sale.

If you find yourself too far away to get to our shop, we do accept Returns by mail.  We get a lot of mail, so please give us a friendly heads up and email us at info@saultne.com for mailing instructions.  Return credit will be issued within 3-5 business days from when we receive your return in our shop.  Return credit is for purchase price only.  Shipment fees are not refundable (are they anywhere?). Also, as best practice, please insure any items you’re shipping and get tracking information! It’s our responsibility to get your purchase to you; it’s yours to get it back to us.

Exchanges

We LOVE to make exchanges whenever possible.  Everything that’s applicable to Returns applies to Exchanges too. Please make your exchange within 10 days of the original purchase date and please feel free to contact us if you have any questions.

Shipping

During regular business days (Mon-Thurs), shipments are normally processed and shipped within a day of your order confirmation. Orders placed on Friday and over the weekend are shipped on Monday. Due to the number of orders we receive over the holidays, please understand that, during this time, shipping may require additional processing time. 

HOLIDAY SHIPPING DEADLINES

Be smart and plan ahead! Order by midnight EST December 18th for U.S.Standard Ground Shipping for Delivery by Christmas. Order by midnight EST December 21st for U.S. Priority Shipping for Delivery by Christmas.

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